Return Policy

Starting a Return

If you'd like to return an item, please submit a return request through our returns portal or contact our customer support team for assistance. Once your request is approved, we'll provide instructions for completing your return.

Return Window

Returns are accepted within 30 days of the delivery date. After this period, we are unable to process refunds, exchanges, or replacements.

If your order arrives damaged or defective, please contact us within 7 days of delivery. Requests submitted after this timeframe may not qualify for a replacement.

Return Requirements

To qualify for a return, items must:

• Be unused and in their original condition

• Include all original packaging and accessories

• Be returned in a resalable condition

Items that do not meet these requirements may be subject to a partial refund or may not be eligible for return.

Items That Cannot Be Returned

The following items are not eligible for return:

• Gift cards

• Seasonal or holiday merchandise within 5 business days of the related holiday

• Curriculum kits or educational program materials

Partial Refunds

In certain situations, only a partial refund may be issued, including:

• Items returned with signs of use, damage, or missing components not caused during shipping

• Returns received after the 30-day return period, when accepted at our discretion

Gift Returns

If you received an item as a gift and it qualifies for a return, please provide the purchaser's name or order information so we can verify eligibility.

Approved gift returns will be issued as store credit for the value of the returned merchandise. Original shipping charges are non-refundable. Store credit will be issued after the returned item has been received and inspected.

Refund Processing

Once your return is received and inspected, we'll notify you of the status of your refund. If approved, your refund will be processed to your original payment method or issued as store credit, depending on the circumstances.